Frequently Asked Questions
Shipping & Delivery
When will my order be dispatched?
We generally prepare and send out orders in 1 to 3 business days. As soon as the courier collects your items, you will receive an email with your tracking details.
How long does delivery take?
Once dispatched, standard shipping typically requires 7 to 13 business days. Keep in mind that the exact delivery date relies on your destination and the efficiency of the local postal carrier.
Is order tracking available?
Absolutely! We will provide a secure tracking link via email the moment your package ships. You can monitor your shipment's progress at any time using your order details or tracking number.
Returns & Exchanges
How does your return process work?
Items can be returned within 30 days of receiving your package. To qualify for a refund, all goods must remain in perfect, unused, and unwashed condition with all original tags attached.
Can I exchange an item?
At this time, we do not facilitate direct exchanges. If you require an alternative size or color, please return the initial product for a refund and submit a new order for the desired item.
Do I have to pay for return shipping?
Buyers are responsible for any shipping charges associated with returns. We highly recommend using a courier service with tracking to ensure your package reaches our return facility securely.
How long does it take to process my refund?
After we receive your returned goods, please allow 2 to 4 business days for us to evaluate the items and issue your refund. Following that, it typically takes 3 to 5 business days for your bank or credit card company to post the funds to your account.
Orders & Payments
Which payment methods do you accept?
We support major credit and debit cards, including Discover, American Express, Mastercard, and Visa. Alternatively, you may choose to complete your transaction using digital wallets like Apple Pay and Google Pay at checkout.
Is it possible to modify or cancel my order?
Get in touch with our customer care team immediately if adjustments are needed. We prepare shipments rapidly, but we will make every effort to fulfill your request provided the package has not yet been dispatched from our facility.
What if I never received an order confirmation?
Start by looking through your junk, spam, or promotional folders. If you still cannot find it, reach out to us at support@nikinewyork.com, and we will gladly resend the confirmation directly to your email address.